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This is an annual survey and the 2018 edition is currently the latest installment. The Federal Communications Commission published its Report on Consumer Fixed Broadband Performance in the United States in December 2018. That put Verizon Fios in the number one slot in 2018 and again in 2019 when it achieved the same customer satisfaction rating. The customers of this internet service provider on average expressed their satisfaction with the company at 70 on a scale of 0 to 100. Verizon Fios came top among the largest ISPs in the USA for customer satisfaction. It also shows the scores for the previous year.

Īmong other data in its 2019 edition, the survey ranks the USA’s major ISP by customer satisfaction ratings, expressed as percentages. This is the ACSI Telecommunications Report. The American Customer Satisfaction Index (ACSI) is a leading market research organization and it publishes an annual survey that reports its investigations into the perceived quality of the USA’s telecommunications service providers. Verizon Fios is the industry leader in customer satisfaction. The name Fios stands for “fiber-optic service.”

Light doesn’t cross over from one strand to another.įiber-optic is much more expensive than wire cable. The strand retains the light even where it bends around corners. Digital messages are transmitted along each glass strand as a beam of light. Each fiber-optic cable contains a bundle of glass strands, with each strand about the thickness of a human hair. The two divisions that formed Verizon were Bell Atlantic and NYNEX.įiber-optics can transport data faster than wire cables. The Bell Company was created by the inventor of the telephone, Alexander Graham Bell. Verizon was created from the merger of two former divisions of the Bell Company, which had changed its name to AT&T before it was broken up. The list of options has reduced from seven plans down to three.Ĭheck out our roundup of Best Internet Providers Since 2016, Verizon Fios has streamlined its menu of internet-only plans. By 2016, Fios server 5.49 million households. By 2008, the service had one million customers. Although the original service area for Verizon’s fiber-optic network was created in Texas, the company soon moved its focus over to the densely populated East Coast. Its experimentation with the medium stretches back to its previous incarnation as Bell Atlantic, which started trials of delivering video on demand over fiber back in 1995. Verizon was a pioneer in the use of fiber-optics. Between those two points, the company serves customers in Rhode Island, Connecticut, New York, New Jersey, Pennsylvania, Maryland, Delaware, and the District of Columbia. The Verizon Fios service area lies exclusively within New England, stretching down the Eastern Seaboard from Massachusetts to Virginia. Although it only provides services in ten states, Fios is the largest fiber internet provider in the USA. The fiber-optic cable provider has been in operation since 2005. The Fios division is based in New York City, where it moved from its previous home in Keller, Texas.